The Exciting Future of Service-based Business
With Michael Andreacchi
What does the future look like for service industries? Michael Andreacchi’s award-winning waste removal company offers us an inspiring blueprint.
Michael is the CEO and Co-Founder of Junk King LLC, an international waste removal franchise with a focus on recycling, touted for being ‘North America’s greenest junk removal service’. He is an innovative business leader in the junk removal industry with strong experience in franchising, high growth business expansion, environmental sustainability, and operational excellence.
Junk King was founded from a garage in 2005 by Michael and his friend in San Carlos, California. The idea was simple: Offer great customer service and recycle way, way more than their competitors. Today, Junk King is the #1 Rated junk removal service in North America, with 100+ locally-owned franchises in 37 states and Canada.
We have a lot to learn from Michael Andreacchi.
Begin with a strong mission.
Michael and his friend founded Junk King with a simple but powerful goal: Recycle the most, and do the best job at it. Michael and his Co-Founder Brian Reardon looked around and realized that there was a need in their area for a junk removal company that delivered faster, friendlier and more environmentally-conscious service. Because of their determination and commitment to excellence, Junk King now recycles up to 50% of all the debris they haul.
Stay open to change.
Michael spent time and energy observing opportunities for growth and change within the junk removal industry, implementing changes slowly until he had an award-winning combination of old-school customer service and new technology.
With a customer-centric mindset, Junk King set out to use technology like easy junk pickup scheduling software, a progressive recycling system and modern methods of tracking labor costs. By remaining open to change, Junk King was able to move towards duplicability.
Replication is the key to scaling your company.
Junk King created methods and guidelines for serving people in a warm, personal way using modern technology. Realizing they could create massive environmental change and thousands of jobs, they decided to expand by exploring a franchise model.
Now, Michael shares his lessons about franchising and maintaining company culture across state lines and national borders.
“Franchising is a great opportunity to start your own business because there’s so much support. You get that partner immediately built in that’s invested in the same goals as you. We can launch our franchises in 6-8 weeks. There’s a lot of value in buying an existing business or starting a franchise!”
“Our training is centered around, what is the culture you want to build for your franchise?”
“We’re collaborative. I always know what’s going on, but we’re very relaxed. We work hard and play hard, and everyone still hits deadlines and we scale the company.”
“Our software allows us to run the business efficiently. We’ve been building it since 2-3 years in. We started with scheduling software and it has evolved into a massive proprietary software that tracks every KPI… labor costs, dumping fees, a pricing estimator, finance, and a phone system. It’s a pretty robust system!”
“When we brought in a really good marketer, it helped the brand tremendously. Hire smart people!”
“Don’t be afraid to market. You have to spend money to make money, and we tried different marketing programs. You don’t know until you try…and you do have to build your brand!”
“You have to get more granular and more invested in your community. We ask, how can we do better at being involved in the community locally?”
Links mentioned in this episode:
Check out the Junk King website online at https://www.junk-king.com/
Explore franchise opportunities with Junk King and help make your area greener and cleaner by visiting their franchising page at https://franchising.junk-king.com/
View current careers at Junk King by visiting their hiring website at https://junk-king-careers.careerplug.com/jobs
Read current articles about sustainability, recycling and the waste industry on the Junk King Blog at https://info.junk-king.com/
Subscribe to the Junk King newsletter to receive recycling info and helpful advice to help keep your items out of landfills and into the hands of the people who need them! https://signup.e2ma.net/signup/1958542/1943194/
Follow Junk King on Instagram at https://www.instagram.com/junkking_corporate/?hl=en
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